Help desk software can be a great tool for small businesses to manage customer support efficiently. These platforms typically allow businesses to track, manage, and resolve customer queries of issues and offer other features. Here is a list of some popular help desk software options suitable for small businesses.
Hubspot Help Desk:
It is ticketing software that helps desk dashboard gather customer requests, and manage and organize them. You can keep an eye on each issue and resolve them with ease. It is a knowledge base, live chat, reporting, and customer feedback tools.
Freshdesk:
Freshdesk is a cloud-based help desk software that provides a ticketing system, team collaboration, automation, and a knowledge base. It also offers multichannel support, meaning you can handle emails, chats, phone calls, and social media queries in one place.
It offers a free plan for small teams and a paid plan starting from $15 per agent per month, mostly for small businesses looking for an easy-to-use solution that can scale with growth.
Zoho Desk:
Zohodesk offers ticket management, customer interaction tracking, automation, and analytics. It integrates with Zoho CRM, making it great for businesses already using Zoho products.
It offer a free plan for up to 3 agents, with paid plans starting at $14 per agent per mon.
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